Great customer service skills are a requirement for all caregivers. This includes receiving a smile and a positive attitude towards the care being given. Caregivers are expected to adhere to a professional caregiver's dress code. Since caregivers will be around their clients and or their families all year around they have to be able to manage good customer service. Caregivers are expected to interact with clients' families, especially on your first day. More of the time caregivers will be by themselves while family is away at work or school. Shifts are scheduled for as long as twelve hours and for three consecutive days in a row. Caregivers are trained on caregiver professionalism as a part of their accredited courses for PCA and HHA certification.
Customer service skills in caregiving isn't just about a smile but also about accommodating the client through-out their day. This means good customer service the entire shift you are working. Caregivers receive breaks during their shifts that range from 15 minutes to 30 minutes. According to careacademy.com, professionalism as a caregiver means that you're patient and respectful to the client while helping them remain as independent as possible. A caregivers priority is to ensure good care is being delivered. Sometimes working at the clients home and being around a new family can be stressful. Caregivers only responsibility is to meet the expectations the care plan specified and deliver good customer service.
All PCA trained caregivers at Champion Care complete training modalities on caregiver professionalism. This covers expectations in the home they will be working in and the responsibilities to the client. Most if not all caregivers at Champion Care have more than one year of experience in caregiving and are used to working around people of all shapes and sizes. Caregiving is for everyone that needs the help with their ADLs or IADLs. ADLs or activities of daily living and IADLs or instrumental activities of daily living. Activities like brushing your teeth and eating are considered ADLs. Activities like driving to pick up groceries or calling a friend are considered IADLS. These are determined through a screening by your physician. Caregivers can help to maintain your independence and dignity through illness and old age. Take a look at our services page to view the services we offer. You can complete a care plan form by visiting this link or by clicking on the link on the home page to submit your care plan information to a coordinator.